The Red Cows Consortium guarantees that the products sent will be equal to those indicated and described on the website and that the law of conservation, till the delivery at the specified place on the order, will be respected. For every purchased product the responsibility is of the producer. In case of packed products the producer is responsible of the veracity and of the completeness of the information on the package. The images on the website provide Clients the opportunity to visualize products as they are; in case of variations in packaging, the photos may not exactly mirror the same look of the sent product.
As provided for in the Legislative Declaration D.LGS 206/05 (former right to withdrawal) the Clients of the Red Cows Consortium can withdraw from the agreed contract and send back the purchase within 10 business days from the reception, excluding products that for their nature cannot be sent back.
How to ask for the reimbursement
It is necessary to send a letter to: Consorzio Vacche Rosse – via F.lli Rosselli, 41/2 – 42100 Reggio Emilia, or an e-mail to: firstname.lastname@example.org within 10 business days from the reception of the goods.
In this communication the Client must specify the product/s for whom he wants to exercise the right to withdrawal.